Wednesday, September 8, 2010
The Tata Sky saga continues
Around August 15, I made a complaint saying certain channels like CNN and BBC were no longer playing on my Tata Sky connection. I was told there were some issues with these channels, things would be sorted out in a day or two. A few days later I called to ask when things would be sorted out. The person speaking to me had never heard of BBC and CNN. Eventually, he took a complaint of a general nature. There was no follow up from Tata Sky.
Five days later I called to complain once more. This time, I was given an assurance of action within 72 hours. About 72 hours later, a man appeared, examined the cables, said they were full of water and would need to be replaced. He promised to come the next day. He disappeared.
Four days later, I called TataSky again, asking why the cable guy hadn't returned. My problem would be addressed in 72 hours, I was assured. 72 hours later, a different repairer arrived. I wasn't in Bombay at the time. He did some work for half an hour and left. When I returned, I found one of the two TV sets in the home working fine, while the other had no signal at all.
So I called Tata Sky again. They promised to send a man. Nobody arrived. I called again and spoke to a senior. She apologised and said she would check about why nobody had come. An hour later a woman called from the local office, saying the delay was because of the auto rickshaw strike. The man would definitely come the next morning.
He finally arrived at 4pm yesterday. He looked at the cables, said they were full of water and needed replacing. I said that's what the first guy had said. He didn't have the cable with him, so he'd definitely come the next day to do the job. I said that's what the first guy had said.
I'm waiting to see if the latest promise is kept.
Update, Friday September 10: Three more days of the same old thing. The man didn't return, I have spoken to three more Tata Sky executives and three more of their seniors, all of whom promised to tackle the problem immediately.
Finally, the engineer who had last visited my house called, only to say he was having trouble procuring cable and would therefore not be able to help.
Right now, the Tata Sky customer service number I've been calling for three weeks, 18604256633, seems not to be functional. I get an MTNL woman on the line saying the number does not exist.